Return Policy

Last updated: August 2026

We want you to love your purchase. If something isn't right, our hassle-free return policy makes it easy to send items back.

1. Return Window

• You have 7 days from the date of delivery to initiate a return
• For defective products, returns can be initiated within 30 days
• Warranty claims can be made anytime during the official warranty period

2. Conditions for Return

To be eligible for a return, the product must:

• Be in its original condition — unused, unscratched, no water damage
• Be in the original packaging with all accessories, manuals, and warranty cards
• Have the serial number intact and matching the invoice
• Include the original receipt or invoice

3. How to Initiate a Return

1. Contact us via phone, email, or WhatsApp with your order number
2. Describe the reason for return and provide photos if applicable
3. Our team will verify your request and provide a Return Authorization (RA) number
4. Pack the product securely in its original packaging
5. Ship or hand over the product to our designated pickup point
6. Once received and inspected, your refund or exchange will be processed

4. Return Shipping

• Defective/Wrong item: We arrange free pickup from your doorstep
• Change of mind: Return shipping is at the customer's expense
• Damaged during shipping: We arrange free pickup and cover all costs

5. Non-Returnable Items

The following items cannot be returned:

• Products with physical damage (cracks, dents, water damage)
• Software and digital products (once activated or downloaded)
• Screen protectors and cases (once opened/installed)
• Personal care items (earphones, headphones — for hygiene reasons)
• Products with removed or tampered serial numbers
• Products not purchased from Bhachar Mobiles & Electronics
• Custom-configured or personalized items

6. Exchange Policy

Prefer an exchange instead of a refund?

• Exchanges are available for the same product in a different color/variant
• If the replacement product costs more, you'll need to pay the difference
• If it costs less, the difference will be refunded
• Exchanges are subject to product availability

7. Inspection Process

Once we receive your returned item:

1. Our team will inspect the product within 24-48 hours
2. We'll verify it meets the return conditions
3. If approved, your refund or exchange will be processed immediately
4. If rejected, we'll contact you with the reason and options

8. Track Your Return

You can track your return status by:

• Logging into your account dashboard
• Contacting our support team with your RA number

9. Contact Us

Need help with a return? Reach out to us:

• Phone: +92 322 0618483
• Email: returns.bhacharmobiles@gmail.com
• WhatsApp: +92 322 0618483
• Hours: Monday - Saturday, 9:00 AM - 9:00 PM